Safety management professionals and practitioners don't speak the same language as travel managers and travel management providers. They are so far removed from each others areas of expertise, they really don't understand what the other one is saying!
They speak in abbreviations, industry jargon, shorthand, coded expressions and insider phrases only understood after years of exposure. The problem is, they both share the same problem [managing business traveller's safety] and MUST learn to work together....of face significant loss, injury or litigation.
Even after the idea of travel safety has supposedly been discussed and address within recent years, attendance and participation in a number of travel industry events proves that the majority of travel managers and providers are no closer to understanding their obligations, the legislations, new operational practices and the emergence of individual travel safety assessments than they were a few years ago!
Whilst we specifically focus on New Zealand's upcoming workplace/occupational health and safety changes, the insights, observations and recommendations are equally applicable to just about any business traveller and their travel management team/provider.
Recommended Reading: How Business Travellers Litigate Employers Over Travel Safety Negligence